Privacy Policy — wak89

wak89 (referred to herein as "wak89", "the Platform", "we", "us", or "our") is committed to safeguarding the privacy and personal data of all individuals who interact with our online gaming platform at https://wak89.cam. This Privacy Policy (hereinafter "Policy") sets out in plain, accessible English how wak89 collects, processes, stores, shares, and protects personal information provided by or collected from registered Members and site visitors (hereinafter "you", "the User", or "the Member").

This Policy applies to all personal data collected in connection with your use of the wak89 Platform, including but not limited to: account registration, identity verification (KYC), deposit and withdrawal transactions, customer support interactions, marketing communications, and general browsing activity on our website.

By registering an Account on wak89 or continuing to access the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein to the extent that such processing requires your consent.

For the purposes of this Policy, the following terms carry the meanings assigned below:

wak89 acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, wak89 determines the purposes for which your personal information is collected and the means by which it is processed.

wak89 operates in compliance with applicable data protection legislation. The Platform is directed at adult users in Malaysia aged 21 and above. If you are located outside Malaysia, please be aware that data protection standards and legal frameworks differ by jurisdiction, and you are responsible for assessing whether your use of the Platform is lawful in your territory.

For all privacy-related enquiries, requests, or complaints, you may contact us via live chat at https://wak89.cam or by emailing [email protected] (plain text only — this address is not a clickable link).

wak89 collects the following categories of Personal Data across different stages of your engagement with the Platform:

4.1 Registration & Identity Data

• Full legal name as it appears on your Malaysian identification document;
• Date of birth (used to verify minimum age of 21 years);
• Malaysian IC (MyKad) number, or Passport number for non-MyKad holders;
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam);
• Email address and Malaysian mobile phone number.

4.2 KYC Verification Documents

• Scanned copy or photograph of a valid Malaysian IC (MyKad — front and back), valid Passport, or Driver's Licence;
• Proof of residential address (utility bill from Tenaga Nasional, Syabas, or Indah Water; or bank statement from Maybank, CIMB, Public Bank, or Hong Leong, dated within three months);
• Selfie photograph holding your identification document (where required for enhanced verification).

4.3 Financial & Transaction Data

• Deposit and withdrawal transaction history, including amounts in MYR / RM;
• Payment method details — including DuitNow references, FPX transaction identifiers, Touch'n Go eWallet account references, Boost, GrabPay, and bank account details associated with Maybank, CIMB, Public Bank, and Hong Leong transfers;
• Cryptocurrency wallet addresses used for BTC or USDT transactions;
• Account balance history.

4.4 Gameplay & Activity Data

• Game session records, including titles played, wager amounts, outcomes, and session duration;
• Sports betting selections and stake history across covered markets including Liga Super Malaysia, EPL, UFC, and other events;
• Login timestamps and session activity logs.

4.5 Technical & Device Data

• IP address, browser type and version, operating system, and device identifiers;
• Geolocation data derived from IP address (country/city level);
• Cookie identifiers and session tokens (see Section 10 for full Cookie Policy).

4.6 Communications Data

• Content and metadata of live chat, email, and support ticket interactions;
• Marketing preference records (opt-in and opt-out status for promotional communications).

wak89 collects Personal Data through the following mechanisms:

wak89 processes your Personal Data for the following specific, documented purposes:

1. Account Management: To create, maintain, and administer your wak89 Account, including authentication, account recovery, and Member communication.
2. Identity Verification (KYC): To verify your identity, age (minimum 21 years), and residential address in compliance with applicable anti-money-laundering and counter-terrorism-financing obligations.
3. Transaction Processing: To process deposits and withdrawals in MYR via your selected payment methods, and to maintain an accurate transaction history for your Account.
4. Regulatory Compliance: To fulfil wak89's obligations under applicable anti-money-laundering (AML), counter-financing-of-terrorism (CFT), and data protection legislation, including the retention of records for legally mandated periods.
5. Fraud Detection & Security: To identify, investigate, and prevent fraudulent activity, multi-accounting, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
6. Responsible Gambling: To monitor gameplay patterns for indicators of problem gambling, enforce self-exclusion requests, and administer deposit limits and other player protection tools.
7. Platform Improvement: To analyse aggregated, anonymised usage data to improve Platform functionality, game selection, payment infrastructure, and user experience.
8. Marketing Communications: To send promotional offers, bonus notifications, and relevant product updates to Members who have opted in to marketing communications. You may withdraw this consent at any time via Account Settings or by contacting support.
9. Customer Support: To respond to enquiries, complaints, and support requests submitted via live chat or email.

wak89 processes your Personal Data on one or more of the following legal bases:

wak89 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. Your data may be shared only in the following circumstances and with the following categories of recipient:

• Payment Processors & Financial Institutions: Transaction data is shared with relevant payment intermediaries — including DuitNow operators, FPX, and partner banks such as Maybank, CIMB, Public Bank, and Hong Leong — solely for the purpose of processing your financial transactions.
• KYC & AML Service Providers: Identity verification data may be shared with accredited third-party compliance vendors engaged under formal data processing agreements to fulfil KYC and AML obligations.
• Game Content Providers: Anonymised gameplay session data (stake amounts, session duration, game type) may be shared with game content providers for the purpose of platform performance reporting. No directly identifying personal information is disclosed to game studios.
• Regulatory & Law Enforcement Authorities: wak89 will disclose Personal Data to competent authorities in Malaysia or other relevant jurisdictions where required to do so by law, court order, or regulatory direction, without prior notice to the Member.
• Fraud Prevention Networks: Anonymised or pseudonymised fraud-indicator data may be shared with industry-standard fraud prevention services to protect the integrity of the Platform and the broader online gaming ecosystem.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by wak89 may access Personal Data to the minimum extent necessary for the provision of their professional services, under strict confidentiality obligations.

wak89 retains Personal Data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general framework:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with wak89's data disposal procedures.

wak89 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform.

10.1 Types of Cookies We Use

10.2 Managing Cookies
You may adjust your cookie preferences via your browser settings at any time. Please note that disabling strictly necessary cookies will impair Platform functionality, including your ability to log in and place wagers. Disabling performance or marketing cookies will not affect your ability to use the Platform's core features.

wak89 implements comprehensive technical and organisational security measures proportionate to the sensitivity of the Personal Data we hold and the risks posed by our operating environment. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the wak89 Platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted Storage: Sensitive data fields — including identification document images and payment credentials — are encrypted at rest using AES-256 encryption.
• Access Controls: Personal Data is accessible only to wak89 staff and contractors with a documented, role-specific need. All access is logged and subject to regular access review.
• Multi-Factor Authentication: Internal systems containing Personal Data are protected by multi-factor authentication. Members are encouraged to enable two-factor authentication on their own Accounts.
• Intrusion Detection: Our infrastructure is monitored continuously for anomalous access patterns, potential breaches, and security incidents.
• Regular Security Assessments: We conduct periodic penetration testing, vulnerability assessments, and internal security audits to identify and remediate risks proactively.

In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, wak89 will notify affected Members without undue delay, setting out the nature of the breach, the data categories affected, and the steps we have taken or propose to take in response.

Subject to applicable law and certain exceptions, you hold the following rights in respect of the Personal Data wak89 holds about you. To exercise any of these rights, please contact us via live chat or email as set out in Section 15.

• Right of Access: You may request a copy of the Personal Data wak89 holds about you, along with information about how it is used.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data held about you.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to wak89's legal retention obligations (see Section 9).
• Right to Restriction: You may request that wak89 restrict processing of your Personal Data in specified circumstances — for example, where you contest the accuracy of the data pending verification.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a machine-readable copy of the Personal Data you provided directly to wak89.
• Right to Object: You may object to processing based on wak89's legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling, overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

wak89 will respond to all verified data subject requests within 30 days of receipt. Where a request is complex or high in volume, we may extend this period by a further 60 days, notifying you of the extension within the initial 30-day window.

The wak89 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process Personal Data relating to any person under the age of 21. Age verification is a mandatory step in the Account registration and KYC process, and any Account found to have been created by or on behalf of a minor will be immediately suspended.

If you believe that a minor has provided Personal Data to wak89 or has registered an Account on the Platform, please contact us immediately via live chat or at [email protected]. We will take prompt action to delete the relevant data and close the associated Account.

wak89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Material changes will be communicated to Members by a prominent notice on the Platform, and where practicable, by email to the address registered to your Account, at least seven (7) days before the revised Policy takes effect.

The version of this Policy bearing the most recent "Last Updated" date at the top of this page is the version currently in force. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy. If you do not agree with any amendment, you should cease using the Platform and request account closure before the revised Policy takes effect.

For all privacy-related enquiries, data subject access requests, or complaints regarding wak89's data processing activities, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the live chat widget on the Platform at https://wak89.cam.
• Email: [email protected] (plain text — this is not a clickable link)
• Response Time: We acknowledge all privacy-related communications within 48 hours and provide a substantive response within 30 calendar days.
• Operating Time Zone: Malaysian Time (MYT / UTC+8).

If you are not satisfied with wak89's response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.